The Verizon Fios installers just left, and I’ve got my 15mbps up/2mpbs down running in full form. Got everything transferred over to use the Verizon router and Xbox Live, my primary network problem child, seems to be working swimmingly.
Of course, it didn’t come off without a hitch - the person taking our order mistyped the phone number, so the installers couldn’t really transfer our phone number from Comcast to Verizon because the paperwork didn’t match. So now we have Verizon video and data, and we have both Verizon and Comcast phone. How does that work? Verizon is actually hooked up and running but with the wrong phone number. We’ve had to temporarily keep the Comcast voice service, even if no Comcast junk is hooked up, so we don’t lose our number. It will take a week of futzing around through annoying phone trees and fighting with service people who can’t get off the standard script in order for us to get the number switched. A week to do a two minute job.
Oh, Verizon. I knew you had horrible customer service, and so far, well, I wasn’t wrong.
I like the menus and the TV features a lot better than the Comcast stuff. The UI is far slicker and has a lot of little helpful things in it than the Comcast one did. The net connection seems pretty nice, too, but I can’t really speak to it much since I’ve only written this blog entry and gotten things basically connected. We’ll see how she goes soon.
Oh, and it’s like $50/month cheaper, which doesn’t hurt.