The major use case for BlackBerry seems to be integrating with a
corporate environment… which is great if either your company will
freely let you attach to their BlackBerry Enterprise Server or, better
still, will just provide you with a BlackBerry directly. But what about
the rest of us - individuals who want a PDA to keep themselves
organized?
I
recently got tired of carting around a cell phone and a Pocket PC, and I
was hoping to get a better client for email, maybe a better camera, and
GPS ability, so I jumped on the BlackBerry bandwagon with a BlackBerry
Curve 8330.
I chose this one for a few reasons:
  - Of the selections available at Verizon
  Wireless at the time, this one
  seemed to have the most features I was looking for - GPS, all-around
  messaging, decent camera with a flash, ability to synchronize with
  Outlook.
 
  - My Pocket PC was a Windows
  Mobile device
  and while I tried to find another Windows Mobile device, I wasn’t
  too into the way it handled messaging.
 
  - I wanted to try something a little different than I was used to -
  break out of my little Windows Mobile world.
 
  - The BlackBerry plan was $15/month cheaper than the corresponding
  Windows Mobile or Palm device plan. Go figure.
 
So far I like it, but there are some things I wish someone told me while
I was setting it up… so I’m going to tell you. Again, remember I’ve
never had a BlackBerry before, so all you BlackBerry users are probably
like, “Duh!” but it’s not obvious to the folks who haven’t done it. And
remember - this is how it works for me on a personal BlackBerry.
I’ve never had one that integrates with a BES, but I can’t imagine it’s
too different.
SMS and MMS text messages are treated as different entities. This
doesn’t really happen on a regular cell phone - you want to send a
message, you don’t really have to choose “which type of message.” You
insert a picture, you type some text, magic happens, the person gets the
message. On BlackBerry, you have to consciously choose which type of
message you want to send someone - there are actually different options
for “MMS (phone number here)” and “SMS (phone number here).” They all go
to the same inbox, you just have to be conscious when sending. I thought
this was sort of odd, but you get used to it.
Native email integration with BlackBerry commingles text messages with
your email. Basically, everything incoming is treated like a
“message.” It’s a reasonable way to think about things, but you
sometimes have to be consciously aware of the type of message so you
respond in the right way. It can get a little confusing.
The email integration setup service may make changes to your email
account. I noticed when I told it to set up integration with my GMail
account that it automatically enabled both POP and IMAP on my account
without even asking me or telling me after the fact. I don’t know what
it does to other services, but be warned - you may see it make some
changes in the name of helping you and it won’t actually tell you what
it did, just that “setup was successful.”
BlackBerry syncs up with Outlook (or Notes, etc.)  through a
“BlackBerry Desktop Manager” program. Windows Mobile has
ActiveSync,
BlackBerry has BlackBerry Desktop
Manager. The key
differences:
  - ActiveSync runs as a service, BDM doesn’t.ActiveSync will just
  start up and go - you need to have a BlackBerry Desktop Manager icon
  in your Windows Startup group to get it to go when you log in.
 
  - ActiveSync sits nicely in your system tray, BDM takes up space in
  the task bar.Sort of annoying if you have it running all day. I’ll
  tell you how to fix this below.
 
  - ActiveSync detects changes in Outlook and syncs your device
  real-time when it’s connected, BDM requires you to manually initiate
  the sync. I’m still getting used to this.
 
  - ActiveSync syncs up way faster than BDM. Not sure why this is, but
  an ActiveSync cycle would take about 5 - 10 seconds on my Pocket PC;
  a full sync cycle in BDM is more like 20 seconds.
 
Based on what I’ve learned, here are some recommendations to make
things smooth:
  - Get the unlimited data plan for your phone. I shouldn’t even
  have to say this, but once you start playing with BlackBerry, you’re
  going to get pounded on data charges if you don’t just pony up the
  extra $10/month or whatever for unlimited data. Plus, this way you
  can let your email and such constantly check and alert you when
  there are new messages. Isn’t that the point?
 
  - Talk to your carrier about GPS options. It turns out that
  Verizon locks the GPS down on these things so it only works with
  their proprietary
  VZNavigator
  app (which is an additional $10/month). It’s not a bad app, but I
  don’t have any other options - even mobile Google Maps can’t detect
  it because the signal’s blocked. If you’re going to use the GPS,
  find out if there are any restrictions.
 
  - Separate your email and SMS/MMS text messages. This will create
  two separate “inbox” icons - one for your emails, one for SMS/MMS
  text messages. It’s a nice way to help you make that mental
  distinction, and if you’re just using GMail (see below), you can
  hide the email inbox so it’s not bugging you on your home screen. Go
  to the “Messages” application, hit the BlackBerry key and select
  “Options,” then “General Options.” Set the “SMS and Email Inboxes”
  option to “Separate” and save your changes.
 
  - If you use GMail, get the mobile GMail
  application and skip native
  integration. GMail has a nice message threading model,
  searchability, and other features that you will sorely miss when
  every incoming GMail item looks like a flat text message with no
  context. The mobile GMail application looks like a miniature version
  of GMail and keeps all of that intact, plus it integrates nicely
  with the BlackBerry notification mechanism so you can still get
  alerted when new emails come in. (In the Profiles application, go to
  Advanced, then select the profile you want to change the
  notification for. Edit the profile and you’ll see a “GMail - New
  Mail” option you can configure.)
 
  - Manually configure synchronization settings. When you set up
  BlackBerry Desktop Manager to sync with Outlook or whatever, the
  default settings are a bit cumbersome to work with. In BDM, select
  the “Synchronize” option and a dialog will pop up. On the
  “Configuration” tab, click “Configure synch…” (If you aren’t
  allowed to click the button, connect your BlackBerry to the
  computer.) You should see a list of things you’re synchronizing
  (Calendar, Contacts, etc.). Now…
    
      - If you’re synchronizing your calendar, select “Calendar” and
    click the “Setup…” button. This will walk you through setting
    up your calendar. If you’ve already set it up, the dialog will
    be populated with the values you previously selected and you can
    just click the “Next” button until you get to the “Options”
    dialog (otherwise, set up your calendar with appropriate values
    until you get to “Options”). For the “Calendar date range,”
    select “Transfer only future items.” Odd things seem to happen
    if you transfer items in the past, particularly if they have
    Outlook reminders attached to them… Outlook updates the
    device, the device thinks there are changes and updates Outlook,
    and the cycle never ends. Also, you may need to experiement
    with the “Remove alarm for past items” box. Even though
    you’re only transferring future items, after sync I’ve had
    Outlook constantly pop up reminders for things that happened
    within the last 24 hours until I checked this box. I’ve also had
    all of the reminders for recurring meetings (past and
    future) cleared out after a sync because the sync thought it was
    being helpful.
 
      - Click the “Advanced…” button and another dialog will pop
    up with a tab corresponding to every item you’re syncing. On
    each tab, uncheck the “Confirm record deletions” and “Confirm
    changes and additions” boxes. Having these checked means that
    any time there’s even a single change on your device or in
    Outlook, it’s going to pop up a box to make you manually verify
    any changes taking place. This is good for debugging, but a pain
    if you just want it to sync.
 
    
   
  - Organize your applications with folders. There are some of the
  applications, like the “Options” stuff, that you’ll want to access
  occasionally (so you don’t want to hide them) but you also don’t
  want them cluttering up your home screen. Create folders for these
  and move the rarely-used apps into the folders. For example, I have
  a “Settings” folder that has all of the setup applications in it.
 
  - Hide BlackBerry Desktop Manager in the system tray.You don’t
  want it taking up task bar space, right? Go download and
  install TrayIt! - it’s an
  application that can take any other app and hide it in the system
  tray when it’s minimized. Set TrayIt! up so it always starts
  minimized and runs at system startup (I think these are the default
  options). While BDM is running and the main window is showing,
  right-click the “minimize” button on the BDM window and you should
  see an option “Place in System Tray” - select that. Now when you
  minimize BDM, it’ll go to the system tray instead of staying in the
  task bar. Finally, go to your startup group and find the BDM
  shortcut. Right-click the shortcut and select “Properties.” On the
  “Shortcut” tab in the Properties dialog, for the “Run” option select
  “Minimized.” This will start BDM up and automatically minimize it.
  This, in conjunction with TrayIt!, will make the BlackBerry Desktop
  Manager feel like it’s working “in the background” instead of taking
  up space on the desktop.
 
  - If you want a password manager, find a third-party app. The
  “Password Keeper” app that comes on the BlackBerry is really limited
  and doesn’t let you sync up with your desktop… so it won’t
  interact with any of the other password management apps you probably
  already have running. Find one that you like that will sync with a
  desktop (or at least import/export from other programs) and get it.
  I haven’t found one I like yet, so I can’t make a
  recommendation. I tried
  SplashID and
  was less than impressed, but a lot of people like it. CrackBerry
  has some reviews and options if you are
  interested.
 
BlackBerries are great for both corporate and personal use. If you’re
looking into it and were on the fence, it’s a pretty good experience all
around. Hopefully this will help you set things up in a reasonable way
if you do take the plunge.