How Do Non-Geeks Survive?

In dealing with today’s technology, I feel like I’m inundated with what I usually refer to as “fiddly shit”: constant, tiny maintenance tasks to make sure things are still working together correctly. No one task is a big deal; most take under five minutes to fix. Some are larger or more chronic issues that require research and troubleshooting over the course of weeks. Let me throw out some examples of recent issues:

D-Link DAP-1522 wireless access
point/bridge. Wireless networking at home. I got Verizon FiOS and the router they provide only does wireless-G networking. I wanted a faster network to accommodate my gaming and my media, so I added a wireless-N access point. This added a ton of fiddly shit to my list.

  • Access point setup and maintenance. I bought a DAP-1522 for its supposedly easy setup. Setting the thing up was not nearly as straightforward as the instructions would have you think. Even now, once I have it set up, I find sometimes that it won’t connect things at wireless-N speeds, dropping them back to wireless-G. Rebooting the access point (pulling the plug) sometimes fixes this, but also requires me to reboot anything that was previously connected to the network because for some reason things won’t just reconnect.
  • Conversion to WPA security. There is also an undocumented “feature” on the DAP-1522 that makes it such that if you use WEP security the access point will not let you have wireless-N connectivity. Everything only ever connects at wireless-G. Not documented anywhere, mind you, so some time was spent on the phone to support for this. I was able to connect at N speeds after switching to WPA security… but I have devices (like a Nintendo DS) that only support WEP, so now I have to either support two different wireless networks (WPA with wireless-N via the access point and WEP with wireless-G via the FiOS router) or just not connect the old devices. Right now: no old devices.
  • USB wireless adapters and Windows 7. I upgraded everything to Windows 7 at home and while I love the OS, the drivers don’t seem to be quite up to snuff for any of the USB wireless-N adapters I have. They work… mostly. I found that in some cases you have to install not only the driver but also the stupid “configuration utility” that the manufacturer provides and then things work, even if you don’t use that utility or even ever open it. Also, if the computer goes to sleep and wakes up, it disconnects and reconnects to the network over the course of about the first minute after you log in. It’s stable after that, but come on. Oh, and the wireless-N built-in adapter on my Dell Studio Hybrid just will not connect at N speeds, always preferring G. Still don’t know what’s up with that.

HP MediaSmart Home
Server Windows Home Server. I love my Windows Home Server, don’t get me wrong, but there are some fiddly things that crop up.

  • Random disk errors. Every two or three months I’ll get an error that says my system disk is having problems. I run the repair, everything checks out, and all is well with the world again for the next two or three months. Is it the weird disk replication thing they have going on? Is it PerfectDisk for Windows Home Server doing a disk defragmentation number on me? Disk actually going bad? Who knows.
  • More random disk errors. Since upgrading to Power Pack 3, I had a thing where every week or so the server would just stop responding to any requests at all. You ended up having to reboot the server hard and it would all come back. The lockup seemed to correspond to a scheduled task I had running on a client machine that would do a full directory listing of a really large set of files and archive the list. (My DVD library isn’t duplicated, so if a drive dies and I lose files, at least I’ll know what to re-rip.) Error log looked like it just stopped communicating with the eSATA port multiplier. I found some upgraded drivers and we’ll see how that goes.

Media sharing. I’ve got my media center solution that I’m working on and one of the biggest challenges is figuring out what format the media should be in. DLNA spec supports some formats, Windows Home Server supports some formats, Windows Media Center supports some formats… but which is the right one for me? I’m lucky to have found something like Asset UPnP that will transcode audio formats into something more universal, but that’s just audio. What about video?

Video editing. I got a Creative Vado HD for Christmas. I like the recording capability but the little editor that comes with it is severely lacking. If you don’t want to use that editor, at least on Windows, you’re into something like Sony Vegas. But if you want to edit the videos the Vado records, you have to figure out that there’s another codec you have to install.

My point on all this is that I’m a geek and I have the knowledge and skills to at least know where to start to figure this sort of thing out. What do the non-geeks do? Do they just give up and use everything out of the box and accept the crappy limitations of the products and complain they don’t work? Do they get a geek friend/family member to just continually come fix it?

I can see the appeal of things like the homogenous environment. If you just give in and accept the box in which a specific brand (Apple, Sony, whatever) places you, everything pretty much works together. If they don’t have a product that does what you want, well, it’s just “not possible” right now and you wait.

As I get older, I won’t lie - this sort of thing appeals to me. I’m tired of tweaking and fixing and fighting the fiddly shit that is inherent with getting all this to work together. I don’t mind investing time in getting things set up and configured appropriately as long as I don’t have to keep adjusting and reconfiguring and troubleshooting. I just want it to work. It should. Why doesn’t it?