I got impatient because the TV repair folks haven’t called me to schedule the pickup of my TV for tube replacement so I called them yesterday. Turns out the warranty company is sitting on it. Apparently they take three to five business days to approve standard changes; a tube replacement can take up to ten business days. That would mean I wouldn’t even get the pickup scheduled until next Thursday.
As far as I’m concerned, that’s unacceptable. I’ve been hosed for a month now, and I’d like it fixed.
Here’s hoping they can come through a little faster than that. Maybe I can make some more phone calls and get things rolling.