Real Customer Service

personal comments edit

A while ago I was talking about how I was going to order some Zaino car wax because I had heard some good things about it and it was reasonably affordable.

Well, I placed my order (I did snail-mail, since at the time that’s all they offered, but they just recently put up a web-based ordering system, so next time…). But I thought of a question that I wanted to find out the answer to - they mention on the site that they have applied the polish “in the Arizona sun,” so I started wondering if that was in direct sunlight or what - I mean, you can really mess up your finish if you do that with normal polish, right?

Thus, I emailed the company’s support contact and asked my question.

The president of the company wrote me back and answered. (You can apply it in direct sunlight, but you will use up more product than if you don’t. He recommends against, but it doesn’t mess you up like regular polish/wax will.)

That’s customer service.